How Can I Resolve Domain Verification Issues or a 404 Error in SendX?
When verifying or whitelisting a domain in SendX, users may sometimes encounter a 404 error or persistent issues despite following the standard process. Below are common causes and solutions to help you troubleshoot and resolve these issues effectively.
Common Issues in Domain Verification and Whitelisting
404 Error Upon Attempting Domain Verification: Commonly encountered when email addresses are not verified or browser-related issues exist.
DNS Configuration Issues: Domain verification may fail if the required DNS records, like DKIM, are incorrectly updated or have formatting errors.
Troubleshooting Steps
1. Verify Your Email Address
Why it Matters: SendX requires that your registered email address be verified before proceeding with domain whitelisting.
How to Fix: Check for a verification email sent to your registered email inbox. Open the email and click the verification link to activate your account. Once verified, you can reattempt domain whitelisting.
2. Resolve Browser-Related Issues
Sometimes, browser settings or caches might interfere with the verification process. Follow these steps:
Log out and log back into your SendX account.
Clear your browser cache and cookies.
Try switching to a different browser or opening SendX in incognito mode.
3. Correctly Update DNS Records
Why it Matters: If DNS records are incomplete, contain errors, or are incorrectly formatted, domain verification will fail.
How to Fix: - Verify that required DNS records, such as DKIM, are correctly added. - Ensure there are no formatting or spacing errors in the records. - Allow some time for DNS changes to propagate and retry verifying your domain.
When to Seek Support
If the troubleshooting steps above do not resolve the issue, contact SendX support for further assistance. They can provide additional guidance and check for backend issues preventing successful domain verification.
By following these steps, you should be able to resolve most domain verification and whitelisting issues in SendX. If problems persist, don't hesitate to seek expert support.