Why is my domain not verified in SendX, and how can I resolve this?
Domain verification is a critical step in using your domain with SendX, ensuring its proper setup and email deliverability. However, issues may arise during the verification process, often related to DNS records or specific hosting platforms. This article provides detailed guidance on troubleshooting and resolving such problems.
Common Causes of Domain Verification Issues
Several factors can prevent a domain from being verified in SendX:
Missing or Incorrect DNS Records: - DNS records, such as CNAME entries, must be correctly added to verify a domain in SendX. If these records are missing or improperly configured, the domain cannot be verified.
Proxy Services Interference: - Domains that are proxied through services like Cloudflare may create issues during verification. A common solution is disabling the proxy temporarily to ensure SendX can detect the necessary records.
Updates to DNS Records not Reflecting: - Sometimes, even after DNS records are updated, verification fails because SendX cannot detect the required entries. In such cases, double-check that all specified records are correctly added and wait for DNS changes to propagate.
Third-Party Platform-Specific Issues: - If your DNS is hosted on platforms like Microsoft or Squarespace, ensure the records are added in the correct location. Misconfiguration on these platforms could also lead to verification failure.
Steps to Resolve Verification Issues
If your domain is not showing as verified in SendX, follow these steps:
Ensure all required DNS records provided by SendX are added to your domain's DNS settings.
Use a DNS lookup service to confirm the accurate configuration of CNAME and other required records.
If using a proxy service (like Cloudflare), disable the proxy temporarily and retry the verification process.
Validate that the DNS records are added to the correct platform if using third-party-hosted DNS configurations.
Allow up to 48 hours for DNS changes to propagate and retry verification afterward.
Special Cases
Proxy Services
If your domain uses proxy services, such as Cloudflare, you may need to disable the proxy settings temporarily. Once your domain is verified, you can re-enable the proxy.
Hosting on Providers like Microsoft or Squarespace
Ensure that DNS records are not just added but are correctly configured within the hosting provider's DNS management system.
Need More Help?
If you have followed these steps and your domain is still not verified, contact SendX support for additional assistance, providing details about your domain configuration and the actions taken so far.By following these guidelines, most users can resolve domain verification issues, ensuring their domains are correctly set up and whitelisted for use in SendX.