Troubleshooting & FAQs
common problems, quick solutions, frequently asked questions, and error explanations.
Run A Bulk Action
How To Delete A Tag With All Its Contacts
Export Contacts from a List
Add A Video In Email Editor
Why are my emails clipped?
What's the Best Way to Warm-up my Sending IP
What is email warmup and why is it important?
Use Templates In Landing Pages
Should I add an unsubscribe link to my emails?
Why are my campaigns marked as "Quarantined," and how can I resolve or prevent this issue?
Why might my campaign not send in SendX, and how can I resolve it?
Why is my domain not verified in SendX, and how can I resolve this?
How to Create Targeted Segments Based on User Actions with Custom Events in SendX
What Happens to My Data When My Team or Account Is Locked?
What to Do When Payment Fails
Why Is My Account or Team Locked After Adding Contacts?