Why Are My Campaigns Marked as "Quarantined," and How Can I Resolve or Prevent This Issue?
Introduction
If your campaign status is marked as "Quarantined," it means your email campaigns have been temporarily flagged by the system's automated checks to ensure optimal deliverability. This process is designed to protect email reputations and improve the chances of delivering your content successfully to your recipients. Here’s a detailed guide on what causes this, how to resolve it, and how to prevent similar occurrences in the future.
Reasons for the "Quarantined" Status
Automated Content Triggers: Your campaigns may be flagged and quarantined due to automated checks identifying spam-like features or behavior, such as flagged keywords or phrases. Examples include: - "Free" - "Cash" - "Money" - "Offer" - "Guarantee"
New Domains: If your emails include domains that have not been used in your previous communications, the system may flag these as unverified.
Drastic Content Changes: Significant changes in the content of your emails compared to your previous campaigns can also trigger quarantining.
Using these terms could lead to your emails being flagged for potential spam-relation issues.
Recommended Steps to Resolve a Quarantined Campaign
Review Your Campaign Content: Carefully check if your campaign includes flagged keywords (mentioned above) or excessive promotional language. Adjust your content to make it more neutral.
Resubmit Your Campaign: Once the necessary changes are made to your content, attempt to resubmit your campaign for approval.
Check Compliance with Guidelines: Ensure your content aligns with general email delivery and spam filter guidelines from SendX.
Seek Further Assistance: If resubmitting the updated campaign does not resolve the quarantined status, contact customer support for further review of your specific case.5. Verify New Domains: Ensure that any new domains introduced in your emails are verified and legitimate to avoid being flagged by the system.
Maintain Content Consistency: Avoid making drastic changes to your email content compared to your previous campaigns to reduce the likelihood of triggering automated quarantining.
Preventing the "Quarantined" Status in the Future
To minimize the risks of your emails being quarantined, follow these best practices:
Avoid Using Flagged Keywords: Refrain from including terms like "cash," "money," "guarantee," "offer," and similar promotional language.
Keep Content Clean and Specific: Focus on creating well-structured, relevant, and concise content that aligns with the expectations and interests of your audience.
Adhere to Delivery Guidelines: Always review and comply with email deliverability best practices provided by SendX.- Verify Domains: Use consistent and verified domains in your email campaigns to build trust and avoid being flagged.
Introduce Gradual Content Changes: Make incremental updates to your email content rather than drastic changes to maintain consistency and avoid triggering automated checks.
By consistently following these guidelines, you enhance the chances of your emails reaching your recipients without delays.
Additional Notes
The "Quarantined" status does not necessarily indicate a permanent issue but is often a temporary precaution triggered by automated checks.
Emails are not quarantined manually; the system automatically flags emails based on predefined checks.
For persistent issues that you are unable to resolve independently, contact SendX support for a detailed review of your campaign.
Related Topics
By following these guidelines and monitoring your campaign content, you can significantly reduce the chances of campaigns being flagged and ensure smooth delivery to your audience.