Why Are My Campaigns Marked as "Quarantined," and How Can I Resolve or Prevent This Issue?
Introduction
If your campaign status is marked as "Quarantined," it means your email campaigns have been temporarily flagged and placed under review to ensure optimal deliverability. This process is designed to protect email reputations and improve the chances of delivering your content successfully to your recipients. Here’s a detailed guide on what causes this, how to resolve it, and how to prevent similar occurrences in the future.
Reasons for the "Quarantined" Status
Precautionary Review: Your campaigns may be flagged and quarantined as a precautionary measure to prevent delivery issues caused by spam-like features or behavior.
Use of Flagged Keywords: Certain keywords or phrases are commonly flagged by spam filters. Examples include: - "Free" - "Cash" - "Money" - "Offer" - "Guarantee"
Using these terms could lead to your emails being flagged for potential spam-relation issues.
Recommended Steps to Resolve a Quarantined Campaign
Review Your Campaign Content: Carefully check if your campaign includes flagged keywords (mentioned above) or excessive promotional language. Adjust your content to make it more neutral.
Resubmit Your Campaign: Once the necessary changes are made to your content, attempt to resubmit your campaign for approval.
Check Compliance with Guidelines: Ensure your content aligns with general email delivery and spam filter guidelines from SendX.
Seek Further Assistance: If resubmitting the updated campaign does not resolve the quarantined status, contact customer support for further review of your specific case.
Preventing the "Quarantined" Status in the Future
To minimize the risks of your emails being quarantined, follow these best practices:
Avoid Using Flagged Keywords: Refrain from including terms like "cash," "money," "guarantee," "offer," and similar promotional language.
Keep Content Clean and Specific: Focus on creating well-structured, relevant, and concise content that aligns with the expectations and interests of your audience.
Adhere to Delivery Guidelines: Always review and comply with email deliverability best practices provided by SendX.
By consistently following these guidelines, you enhance the chances of your emails reaching your recipients without delays.
Additional Notes
The "Quarantined" status does not necessarily indicate a permanent issue but is often a temporary precaution.
For persistent issues that you are unable to resolve independently, contact SendX support for a detailed review of your campaign.
Related Topics
By following these guidelines and monitoring your campaign content, you can significantly reduce the chances of campaigns being flagged and ensure smooth delivery to your audience.