Why Might My Campaign Not Send in SendX, and How Can I Resolve It?
If your campaign is not being sent as expected in SendX, it could be due to a variety of reasons, ranging from issues with settings and configurations to system prerequisites or technical conditions. This guide provides a step-by-step overview to troubleshoot and resolve common barriers to campaign sending.
Common Causes and Resolutions
1. Initial Checks: User Roles and Permissions
Ensure that your user account has the necessary permissions to create and send campaigns. Some roles, like "Viewer," may restrict the ability to execute campaigns. Contact your administrator to verify and adjust your role permissions if necessary.
2. Campaign Settings and Prerequisites
Incomplete Approvals or Pending Review Campaigns may not send if awaiting approval or review. Check the status of your campaign in SendX and look for any error messages or unmet requirements. Resolve all requirements before attempting to send your campaign.
Smart Send Option Usage The Smart Send feature might fail if SendX lacks sufficient data regarding audience behavior (e.g., peak inbox activity times). To enable this feature successfully, either schedule your campaign 48 hours in advance or manually select specific sending times. This preparation allows SendX to gather the necessary behavioral data.
Drip Campaign Activation Issues Ensure that drip campaigns and their individual email steps are fully activated. Deactivated components can halt the workflow and prevent emails from being sent. Check the drip report to verify campaign and step activations, and monitor contacts' progress through your campaign.
3. Technical Prerequisites: Dedicated IP Warm-Up Process
If you are using a dedicated IP address, the warm-up process might be affecting your campaign speed or preventing delivery. The warm-up phase helps build the reputation of your IP and skipping it can cause issues. Ensure the warm-up is completed before sending campaigns at full volume.
Account-Level Restrictions and Trial Limitations
During trial periods or under specific account plans, certain sending restrictions might prevent campaigns from reaching all recipients. For instance, free trial accounts may limit the number of emails being sent (e.g., to just 9 recipients).
Trial Account Restrictions: Confirm whether your account is under a trial plan and check its emailing limitations. Upgrade to a paid plan to unlock higher sending capacity.
Account Locking Issues: If the trial has expired or limits are exceeded, features like campaign sending might lock. Verify subscription status and consider adjustments.
Troubleshooting Guide
Follow these steps to address issues with campaign sending:
Review User Permissions: Confirm that your account role allows campaign creation and sending. Adjust permissions if needed.
Check Campaign Status: Verify whether your campaign is pending review or requires additional approvals in SendX. Meet any required conditions.
Verify Configuration for Smart Send: Schedule your campaign 48 hours ahead or choose explicit times to allow data gathering for optimal sending.
Complete IP Warm-Up: For users with dedicated IPs, ensure the warm-up process is ongoing or completed before sending campaigns.
Contact Support if Issues Persist: If none of these steps resolve your issue, reach out to SendX support for further assistance.
Verify Activation of Drip Campaigns: Ensure that both the drip campaign and its individual email steps are activated. Inactive stages can impede workflow and prevent progress. Check drip reports to confirm functionality.
Understand Trial Account Limitations: Verify whether trial account restrictions limit sending capabilities. If trial limitations are causing issues, consider upgrading to a paid plan to lift these constraints.