Why You Need This
Email marketing laws require you to include a valid physical mailing address in all commercial emails you send. This address appears automatically in the footer of every newsletter alongside your unsubscribe link, helping you stay compliant and build trust with your subscribers.
How To Add Your Address
Click on your user icon in the upper right corner of your SendX dashboard
Select Settings from the dropdown menu
Navigate to the Setup tab
Scroll to the Company Information section
Enter your complete physical mailing address in the Company Address field
Click Save in the bottom right corner
Your address is now set and will appear in all future email campaigns.
Important Notes
Who can edit the address: All team members can update the company address except those with Viewer access.
Impact on existing campaigns: Updating your address will not change emails that have already been sent. However, any scheduled campaigns that haven't been sent yet will automatically use the new address.
Preview your address: To see how your address appears in email footers, send yourself a test email before launching your campaign.
No format restrictions: SendX accepts any address format you enter. Make sure your address is complete and accurate before saving.
One address per account: You can only save one company address per SendX account. If you manage multiple brands or locations, you'll need to use the address that meets your primary compliance needs.
Common Questions
What happens if I don't set an address?
Your address is required for legal compliance. While SendX doesn't block you from setting up campaigns without an address, sending commercial emails without one violates CAN-SPAM regulations and could result in penalties.
Can I remove my address after adding it?
No, your address should always be present to maintain compliance. You can update it to a different address, but removing it entirely is not recommended.
Where exactly does my address appear?
Your address appears in the footer section of every newsletter, alongside your unsubscribe link and other compliance elements.
I updated my address, but my scheduled campaign still shows the old one. What should I do?
This shouldn't happen. Scheduled campaigns automatically pick up the updated address. If you're seeing the old address, try sending a test email to confirm what recipients will see, or contact support for assistance.