Don’t worry — your data is completely safe.

SendX archives entities instead of deleting them when there is historical sending data tied to them. This ensures your campaign reports, analytics, and contact activity history remain intact.

Archiving simply hides the entity from your active workspace. You can view it anytime in the Archived tab and restore it with one click whenever needed.

Bottom line:
Archive = safe cleanup. Your workspace stays tidy while all data remains intact.

SendX protects your historical campaign data.

If an entity has ever been involved in sending emails — such as:

Deleting it would break reporting history.
In these cases, SendX automatically archives the entity instead of deleting it.

The newsletter has already been sent. Sent campaigns contain reporting data like:

Deleting it would permanently remove this information.

Your drip campaign has already sent emails to at least one contact. Deleting it would remove the history of which contacts received each step.

You may see a "Cannot archive" message listing automations that reference the drip. Remove the drip from those automations first.

Restoring does not automatically reactivate the drip — you must enable it manually.

The A/B test has already completed or sent the winning variant. The test results are tied to this entity.

Open the Archived tab and click Unarchive.

The list was used in sent campaigns. Deleting it would break campaign reporting.

You may see a "Cannot archive" message if the list is used by:

Remove the list from those entities before archiving.

Go to Audience → List → Archived and click Unarchive.

The tag has been used in sent campaigns, and deleting it would break campaign reporting.

Remove the tag from the automation before archiving.

Go to Audience → Tag → Archived and click Unarchive.

The segment was used to target recipients in sent campaigns. Removing it would break historical targeting data.

Remove the segment reference first.

Go to Audience → Segment → Archived and click Unarchive.

Automations are archived manually by team members.

Click Unarchive from the Archived tab.

The automation will return in a paused state.

Workflows are also archived manually.

Go to Automate → Workflows → Archived and click Unarchive.

The campaign has sent emails through automation, even if it appears as a draft.

Deleting it would remove the delivery history.

Remove the campaign from the automation first.

Go to Campaign → Auto-Trigger → Archived and click Unarchive.

This message means the entity is still being used elsewhere.

Common blockers include:

Once these references are removed, you can archive the entity.

No. Contacts remain in your account and billing is unchanged unless you choose to delete associated contacts.

No. You must unarchive it first.

No. Archiving is done one item at a time.

You can bulk unarchive items from the Archived tab.

The tab appears only when archived items exist.
If all items are restored, the tab disappears automatically.

Go to the Archived tab, find the entity, and click Unarchive.