The Elevated Support Add-on gives you direct access to personalized onboarding help, workflow guidance, and expert answers for your campaign-related questions. This add-on is especially helpful if you're setting up your account, dealing with complex automations, or want faster, hands-on assistance from our support specialists.
Before You Begin
Before getting started, make sure you have:
An active SendX account
Billing permissions to purchase add-ons
Access to the Settings menu
A stable internet connection for video support calls
Step-by-Step Instructions
1. Finding the Elevated Support Add-on
Click on Settings in the navigation bar.
Select Add-ons from the sidebar.
Scroll through the list and click on Elevated Support.
2. Purchasing and Scheduling Meetings
Select Add-on: Elevated Support (Recurring charge of 225$)
Click Add To Plan
Select the Elevated support addon.
Click Purchase Addon
You’ll be redirected to a secure checkout where you can pay using five different payment methods
After purchase, you’ll be taken to the Billing section, where you can see the Elevated Support add-on listed under your account.
4. Booking a Meeting with Email Support Specialists
Navigate to the Analytics tab.
Click Book a Call.
Choose the 30-minute session option and click Continue to Booking.
Select a convenient day and time for your support call.
Fill in:
Your name
Email address
Additional details describing your issue or goals
Click Confirm to finalize your booking.
5. Accessing Your Meetings
Once your booking is confirmed:
Go to the Analytics tab again.
You will see:
Upcoming meetings
Access links to join calls
Meeting recordings (if available)
This gives you a simple and organized view of all your Elevated Support interactions.
Tips & Best Practices
Come prepared: Have your questions, screenshots, or workflows ready to make the session productive.
Check your DNS records beforehand: Many onboarding issues relate to domain authentication.
Use the Add-on early: The best results come when Elevated Support is used during onboarding or major setup changes.
Watch available recordings: If multiple team members need the information, recordings are invaluable.
Conclusion
With the Elevated Support Add-on enabled, you're only a video call away from expert troubleshooting and faster answers to your email marketing questions. Whether you're optimizing workflows or improving inbox placement, Elevated Support ensures you get personalized guidance every step of the way.