In SendX, tags help organize and segment your contacts for targeted campaigns. However, if a tag is no longer relevant, you may want to delete it — along with all the contacts associated with it. This guide will walk you through how to safely and permanently delete a tag and all its contacts in just a few steps.
Before You Begin
Make sure:
You no longer need the tag or the associated contacts.
You have backed up your contact list if needed, as this action is irreversible.
You understand the difference between deleting just the tag and deleting both the tag and its contacts.
Step-by-Step Instructions
Step 1: Go to the Audience Section
From your SendX Dashboard, click on Audience in the left-hand menu.
Step 2: Open the Tags Section
Click on the Tags tab to view all your existing tags.
Step 3: Select the Tag You Want to Delete
Locate the tag you want to remove.
Click on the tag and select "Delete selected tags"
A dialog box will appear with deletion options.
Step 4: Choose the Correct Deletion Option
In the dialog box, you will see the option:
Select Delete the Tag Along With All Contacts to ensure both the tag and its associated contacts are removed from your account.
Step 5: Confirm the Action
Click the red delete button to complete the deletion.
Tips & Best Practices
Double-check before confirming: Once deleted, the contacts cannot be recovered.
Backup important data: Export contacts linked to the tag if needed for future use.
Be cautious with bulk deletions: Ensure the tag is not shared across different campaigns or automations.
Troubleshooting
Accidentally deleted contacts?
Unfortunately, deletion is permanent. Contact SendX support for guidance if needed.
Tag still appears after deletion?
Refresh your dashboard or clear browser cache; the change may take a moment to reflect.
Floating contacts remain?
This happens when only the tag is deleted but not the associated contacts. Always select the option to delete both.