What This Feature Does
Professional Service connects you with a world-class deliverability consultant for a 1-hour deep-dive session to diagnose and solve complex email deliverability challenges that standard troubleshooting can't fix.
When and Why You'd Need This
Use Professional Service when you're facing serious deliverability problems that require expert-level diagnosis:
Reputation and blacklist issues:
Your domain or IP is blacklisted on major blocklists
You're struggling with spam trap hits
Past sending practices have damaged your sender reputation
You need to recover from a deliverability crisis
Complex sending scenarios:
You operate in a difficult industry (gambling, crypto, affiliate marketing, etc.)
Standard best practices aren't improving your inbox placement
You're seeing provider-specific deliverability problems (e.g., good Gmail placement but terrible Outlook)
You need custom strategies for your unique sending situation
What you'll receive:
1-hour consultation with a deliverability expert
Deep analysis of your domain reputation, IP health, and sending patterns
Custom remediation plan for your specific situation
Step-by-step guidance on blocklist removal and spam trap recovery
Provider-specific recommendations to improve inbox placement
Step-by-Step Instructions
Purchase Professional Service
Click your profile icon in the navigation bar
Select Settings from the drop-down menu
Click Add-ons in the settings menu
Select Professional Service from the list
Click Purchase Professional Service in the service status section
Complete payment via Stripe ($533 per session)
Schedule Your Consultation
Within 24-48 hours of purchase, you'll receive an email from the SendX team to schedule your 1-hour consultation.
Prepare for Your Session
Before your meeting, gather information about:
Current deliverability metrics (inbox placement rates, bounce rates, spam complaints)
Any known blacklist issues or provider-specific problems
Your sending patterns and volumes
Recent changes to your email program
Specific problems or questions you want addressed
Important Notes
Cost: $533 per session (one-time payment)
Session length: 1 hour with a deliverability consultant
Plan requirement: Available for paid plans only
Scheduling: Expect an email within 24-48 hours to book your consultation
Preparation: Come with specific problems and data about your sending for the most effective session
Payment: Processed immediately via Stripe
Additional sessions: You can purchase additional sessions if needed for ongoing complex issues
Common Questions
How is this different from Elevated Support?
Elevated Support provides general product help and guidance through multiple 30-minute calls. Professional Service is a single 1-hour intensive session focused specifically on complex deliverability problems that require expert-level diagnosis and remediation planning.
When should I choose Professional Service vs. other support options?
Choose Professional Service if you're dealing with:
Blacklisted domains or IPs
Severe reputation damage
Industry-specific deliverability challenges
Problems that haven't improved despite following best practices
Provider-specific issues (e.g., blocked by Gmail or Outlook)
Use regular support or Elevated Support for product questions, workflow setup, or general deliverability guidance.
What if my deliverability doesn't improve after the session?
The consultant provides a strategic remediation plan tailored to your situation. Implementation takes time, especially for reputation recovery. If you need ongoing support or follow-up after implementing recommendations, you can purchase additional Professional Service sessions.
Do I need a dedicated IP to use this service?
Not necessarily. The consultant will assess whether a dedicated IP would help your situation during the session. You can purchase one separately if recommended.
Can I purchase multiple sessions?
Yes, you can purchase additional sessions if you need follow-up consultations or ongoing expert guidance. Each session is $533.
What should I have ready before my consultation?
Prepare details about your deliverability challenges, current metrics (bounce rates, inbox placement), any blacklist issues, sending volumes and patterns, and specific questions you want addressed.
Facing complex deliverability challenges? Purchase Professional Service to get expert diagnosis and a custom remediation plan.