Are you wondering how to create a suppression list in SendX? Don't worry, we've got you covered! Follow these simple steps to set up your suppression contact list:
Managing a suppression list is not only crucial for maintaining compliance with unsubscribe requirements but also helps reduce billing charges since suppressed contacts are not counted as part of your billable audience.
Step 1: Creating the List
Go to the Audience > Lists section in your SendX account.
Click on "Create List."
Give your list a name, such as "Suppression List" or any other name that suits your preference.
Step 2: Setting Up Automation
Create automation by accessing the Automation feature.
Set the trigger as "Subscribed to a List."
Specify the list name that you created in Step 1.
Step 3: Unsubscribing Contacts
In the automation, add an action to "Unsubscribe Contact."
This action ensures that any contacts added to the suppression list will be unsubscribed from your future campaigns.
Step 4: Importing Unsubscribed Contacts
Now, it's time to import all the contacts who have unsubscribed/bounced/marked spam from your previous email marketing solution.
Import these contacts into the newly created suppression list.
To further optimize this process, consider coordinating with SendX Support, especially if importing a large number of contacts. Inform them before starting the import and notify them again once it is complete to avoid any temporary account locking issues.
Best Practices to Prevent Account Lock When Importing Suppression Lists
Coordinate with Support in Advance: Before starting the import process, inform SendX Support about your planned import.
Final Notification on Completion: After finishing the import, notify the Support team to ensure that adjustments, like manual verification of the imported list, are completed. This helps avoid situations such as a plan lock due to exceeding contact limits.
Congratulations! You have successfully created your suppression contact list, which will help you manage your unsubscribed contacts effectively. We hope this step-by-step guide has been helpful to you.
Additionally, maintaining communication with SendX Support during major changes like imports can ensure smooth operations and prevent interruptions.
Common Scenarios and Resolutions
Scenario 1: You accidentally send emails to a suppression list.
Resolution: Double-check that the list is correctly marked as a suppression/unsubscribe list and excluded during campaign scheduling.
Scenario 2: Your account is locked during the import process.
Resolution: Contact Support immediately and follow the outlined best practices for resolving the situation.
If you have any additional questions, please don't hesitate to let us know.