Event filters help you quickly narrow down and analyze specific activities within the Event Management System. By applying filters such as event type, recipient, provider, date range, or sub-account, you can focus on the most relevant data, troubleshoot issues faster, and gain better visibility into event performance.
Before You Begin
Before managing event filters, ensure that:
You have access to the Event Management System
You have the necessary permissions to view and manage events
Events are already being generated within the account
You are logged into the correct sub-account, if applicable
Step-by-Step Instructions
Step 1: Access Events
Click Events in the navigation bar.
Use the Sub-Account Filter
In the navigation bar, locate the Sub-Account Filter
Select the matching sub-account.
Add an Event Filter
In the Event Filters section, click Add Filter.
Select Recipient from the filter drop-down menu.
Choose Event Type from the drop-down and click Select.
Click the Plus (+) icon to add the filter.
Apply Filters
Click Apply Filters in the event filter section.
Click on the Event Type is Sender filter to edit it.
Apply the filter once the details have been filled
Remove Filters
Click Apply Filters to view events based on the sender’s email.
In the event filter section, click the X icon to remove the active filter.
Click the X again to delete the sender filter completely.
Create New Filters
Click Plus Add Filter in the event filter section.
To further narrow results, click the Plus (+) button to add an additional condition.
Select Provider and choose Microsoft from the drop-down menu.
Click Add Filter to apply the selection
Manage Multiple Filters
Click the Provider drop-down menu to review or adjust settings.
Click the Recipient drop-down menu and enter a value.
Click the Plus (+) icon to add the recipient filter.
Click Apply Filters to view results.
Click the Trash (🗑) icon to remove any filter
Select a Date Range
Click Apply Filters in the event filter section.
Click the Date Range Selector in the top-right corner of the navigation bar.
In the date picker modal, open the Date Range Selector.
Select Yesterday, or
Choose Last Seven Days from the available options.
Export Events
Click the Export button at the top-right of the page.
In the export modal, click Cancel to abort the export process if needed.
Tips & Best Practices
Apply filters incrementally to avoid overly narrow results
Use date range filters when investigating recent issues
Remove unused filters to keep results accurate
Combine provider and recipient filters for precise troubleshooting
Always verify the selected sub-account before exporting data
Conclusion
Event filters are a powerful way to analyze, troubleshoot, and manage activity within the Event Management System. By using filters such as event type, recipient, provider, date range, and sub-account, you can quickly isolate relevant data and work more efficiently.
With these steps, you’ll be able to confidently manage filters and gain clearer insights into your events.