When a SendX account is locked — due to billing issues, policy violations, or inactivity — certain features become temporarily unavailable.
Even though access is restricted, your data remains completely safe. All your contacts, campaigns, automations, and reports are securely stored and not deleted or modified.
In this article, you’ll learn what happens during an account lock, how your data is handled behind the scenes, and what actions you can take to restore full access to your SendX account without losing any information.
Before You Begin
Ensure you know the reason for your account being locked (commonly billing-related).
Have your account email and, if applicable, an updated payment method ready.
Remember: locked does not mean deleted — your data is safe.
Step-by-Step Explanation
1. Immediate Effects of Account Lock
You will not be able to send campaigns or access certain features.
The account dashboard may show limited or restricted access.
2. Data Storage During Lock
All your data — including contacts, campaigns, automations, and reports — remains securely stored in our system.
No data is deleted or altered while the account is locked.
3. Restoring Access
If your account was locked due to billing issues, update your payment details and settle outstanding invoices through Stripe.
Once the issue is resolved, your account will be unlocked instantly and you’ll regain full access to all your data.
4. Long-Term Lock Scenarios
Data is retained for a certain period even if the account remains locked.
If the account is left unpaid or inactive for an extended duration, it may eventually be scheduled for deletion.
Tips & Best Practices
Always keep your billing information updated to avoid accidental locks.
If you receive a lock notification, act quickly — resolving billing issues usually restores access immediately.
Contact support if you’re unsure why your account is locked.
Regularly export backups of your contact list for added peace of mind.
Conclusion
If your account is ever locked, focus on resolution rather than worry. Most cases can be fixed quickly by updating billing details or contacting support for clarification. Once resolved, your access is restored immediately, and you can continue using SendX without any additional steps.
To prevent future interruptions, it’s a good idea to keep your payment information current and monitor any notifications from SendX about your account status. Staying proactive ensures your campaigns keep running smoothly.