Managing your SendX subscription is straightforward with Stripe. Whether you need to download invoices for your records, update a payment method, or understand exactly what you’re being charged for, the Stripe billing portal puts all the control in your hands.
In this guide, you’ll learn how to manage every aspect of your SendX subscription quickly and confidently, so you can stay focused on growing your campaigns without billing interruptions or surprises.
Before You Begin
You need access to your SendX billing page, where you can open your Stripe portal.
Ensure you are logged in with the account that manages billing.
Have your updated payment method (credit/debit card) ready if you need to make changes.
Step-by-Step Instructions
1. Accessing and Downloading Invoices
Go to your SendX Billing Page.
From there, you can:
View your complete billing history.
Download individual invoices as PDFs. By clicking on “Payment method”
See itemized details for both your core plan and any add-ons.
Click on the Invoice you wish to download and select the option to download the invoice
2. Updating Your Payment Method
Select Change Card or Update Payment Method.
To enter your new card details and save.
Click on "Update Card Payments" and select the option to “ add payment method”
Update the new details and select “Add”
The new payment method will be updated
3. Understanding Main Plan vs. Add-On Charges
Main Plan: This is your core SendX subscription based on the number of contacts (e.g., $9.99, $29.99, $39.99).
Add-Ons: Additional features that are billed separately on their own 30-day cycle.
On your invoice, you’ll see multiple line items if you’re subscribed to add-ons.
The billing page shows your estimated total subscription combining both the main plan and add-ons.
📌 Example: If your main plan is $39.99 and you’ve added an add-on for $20, your monthly total will show as $59.99.
Tips & Best Practices
Always keep your payment method up-to-date to avoid service interruptions.
Regularly download and store invoices for your financial records.
Review charges carefully — remember that add-ons are billed separately and renew automatically unless canceled.
If a payment fails, updating your card and retrying usually resolves the issue quickly.
Conclusion
Once your billing is set up through Stripe, you’re all set to manage your SendX subscription with ease. You can update payment methods, review charges, and download invoices anytime without needing extra help. If something doesn’t look right — like a failed payment or missing invoice — you can quickly fix it directly in the portal or reach out to the SendX support team for assistance.