SendX generates separate invoices for your core contact plan and each add-on. You won't see one combined bill. Instead, you'll receive individual invoices for your contact plan, List Cleaning, Dedicated IP, and any other active subscriptions. This article explains how the invoicing system works and how to read each invoice type.
Key concept: One subscription = one invoice
SendX uses Stripe for billing, and each product you subscribe to is treated as its own subscription. That means:
Your core contact plan has its own invoice
Each add-on (List Cleaning, Dedicated IP, etc.) has its own invoice
You can set different payment methods for different subscriptions
For example, if you have a 10,000 contact plan and List Cleaning enabled, you'll receive two separate invoices.
How to access your invoices
SendX redirects you to the Stripe billing portal to view invoices. All your invoices from all subscriptions are listed there.
Step 1: Go to Team Billing
Click your profile icon and select "Team Billing":
Step 2: Click "View Invoices"
In the Team Cost Overview section, click "View Invoices" to open the Stripe billing portal:
In the Stripe portal, you'll see all invoices from all your subscriptions in one list.
Types of invoices
1. Core plan invoice
Your monthly or annual contact plan subscription. The invoice clearly identifies the plan:
What you'll see:
Billing period (e.g., January 29 - February 28, 2026)
"Contacts – Up to 10,000" or similar plan name
The subscription amount
2. Plan upgrade/downgrade invoice (proration)
When you change your contact tier mid-cycle, SendX generates a separate proration invoice. It shows a credit for unused time on your old plan and a charge for remaining time on your new plan.
Example: Upgrading from 10,000 to 15,000 contacts mid-cycle
Line Item | Amount |
Remaining time on Contacts – Up to 15,000 after 29 Jan 2026 | $79.95 |
Unused time on Contacts – Up to 10,000 after 29 Jan 2026 | -$59.96 |
Total | $19.99 |
In this real example, the customer upgraded mid-cycle. They received a $59.96 credit for the unused portion of their 10,000-contact plan, which offset the $79.95 charge for the remaining time on the 15,000 plan.
3. Usage-based add-on invoice (List Cleaning, Threat Checks, etc.)
For add-ons with usage pricing, the invoice shows your included allowance and any overage on a single invoice.
Example: List Cleaning invoice
Line Item | Quantity | Amount |
List Cleaning | 9,999 total |
|
First 1,000 | 1,000 | $10.00 (base fee) |
1,001 and above | 8,999 | $27.00 ($0.003 each) |
The first 1,000 emails cleaned are included in the base subscription (shown as $10.00). Everything above 1,000 is charged at $0.003 per email. In this example: 8,999 × $0.003 = $27.00.
4. Flat-fee add-on invoice (Dedicated IP, Inbox Warmup, etc.)
Add-ons with fixed monthly or annual pricing appear as straightforward invoices:
Examples:
Dedicated IP: $300.00 per IP (annual)
Inbox Warmup 2k Daily: $200.00 (monthly)
Reading a Stripe invoice
Every invoice in the Stripe portal follows the same structure:
Header:
To: Your email address
From: SendX Team Billing 1.0
Invoice: Invoice number (e.g., #93GL8YU7-0006)
Items section:
Billing period
Line items with quantities and amounts
Totals:
Total: Sum of line items
Applied balance: Account credit used (if any)
Total due: Amount to be charged
Amount paid: What was charged to your card
Amount remaining: Should be $0.00 for paid invoices
Account credits and applied balance
If you have account credit from downgrades, refunds, or promotions, it appears as "Applied balance" on your invoice. Credits are applied automatically to reduce what you owe.
Payment methods
You can set different payment methods for different subscriptions if needed. This is managed in the Stripe billing portal.
You can also set a default card for all subscriptions:
Multiple teams
If you have multiple teams under one account, each team has its own set of subscriptions and invoices:
Common questions
Why do I see multiple invoices?
If you subscribed to multiple products, you'll receive separate invoices for each.
Can I combine all my subscriptions into one invoice?
No. SendX uses Stripe's subscription system, which generates individual invoices per subscription. This is standard Stripe behavior and cannot be changed.
How do I download an invoice PDF?
In the Stripe billing portal, click on any invoice to view details, then download the PDF for your records.
Why does my invoice show $0.00 due?
This usually means account credit was applied to cover the charges. Check the "Applied balance" line to see the credit amount.
I don't recognize a charge. What should I do?
Check the invoice description. It identifies which subscription (e.g., "Contacts – Up to 10,000" or "List Cleaning")
Review your Team Billing page to see all active subscriptions
Contact SendX support with the invoice number if you need help
Need help?
If you have questions about an invoice:
Note the invoice number (e.g., #93GL8YU7-0006)
Identify which subscription it's for from the line items
Contact SendX support with these details