Add-ons in SendX let you expand your Team with extra features or capacity, like adding more contacts, unlocking advanced tools, or accessing specialized capabilities. Each add-on works independently from your main plan and has its own 30-day billing cycle.
This guide explains how add-ons are billed, how to activate or remove them, and what to keep in mind when making changes mid-cycle. Understanding how they work helps you manage your costs effectively.
Before You Begin
Ensure you have access to your SendX account.
Know which add-ons are currently active.
Have your payment method ready for adding or upgrading add-ons.
Step-by-Step Instructions
View Available Add-Ons:
Click on the profile icon → Billing.
Go to the Add-Ons Section.
Review all available options and pricing for each add-on.
Add an Add-On:
Click on the profile icon → Billing → Add-Ons Section.
Select the desired add-on → Choose the quantity or plan → Click Subscribe / Add.
Confirm the subscription
Payment is charged immediately for a 30-day cycle.
Remove or Cancel an Add-On:
Click on the profile icon → Billing → Active Add-Ons.
Click Cancel on the add-on you no longer need.
Confirm the cancellation of your subscription.
Add a reason for cancellation and submit.
The add-on will remain active until the end of the current billing period.
Manage Mid-Cycle Changes:
Click on the profile icon → Billing → Active Add-Ons.
Adding or removing an add-on mid-cycle does not prorate automatically.
New add-ons start a fresh 30-day billing cycle.
Removing an add-on stops the next cycle charge but does not refund the current period.
Tips & Best Practices
Keep track of which add-ons are active to avoid duplicate charges.
Only add features that are actively required to prevent overspending.
Regularly review your billing page to ensure subscriptions align with your needs.
For any discrepancies, contact SendX support immediately for guidance.
Conclusion
Understanding how add-ons work helps you stay in control of both your budget and your marketing strategy. As your needs shift — maybe your audience grows, or you decide to test new tools — you can adjust your account without committing to a full plan change. Add-ons let you scale up when opportunities appear and scale back when priorities change.
By keeping track of billing cycles and managing add-ons proactively, you ensure that every feature you pay for directly supports your goals. In the long run, this approach keeps your SendX account efficient.